There are so many different designs of tent pole tips, that it becomes difficult to give one answer for all tent poles. We have experienced, trained tent pole technicians that will replace the elastic cord in your pole. You will only be responsible to pay for shipping to our repair facility, but we will repair and ship it back at no cost to you. Please contact us by sharing a photo of the issue and submitting a ticket here and an agent will respond ASAP Monday through Friday from 8 am until 4 pm Mountain Time.