Kelty - Information Request Portal

For our warranty process we require an itemized receipt / invoice from the retailer from which the product was purchased.  A bank statement does not provide...

  If you still have the broken pole, it might be something that can be repaired.  Please contact customer service here with pictures of your broken pole so...

No, our warranty covers manufacturing defects in workmanship and materials.  You might be able to purchase a replacement pole if we have it in stock.  If yo...

  No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue w...

Depending on its usage and how it was cared for and stored, a tent's lifetime is usually 7-10 years.