Kelty - Information Request Portal
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Do you use fire retardants on your products?
What is California Proposition 65?
What's your take on social responsibility?
Replace or repair rainfly
How do I repair the shock cord at the center of my pole?
Can you replace my shock cord?
How do I repair a broken tent pole at home?
What product do we recommend for seam repair?
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Do you have a Pro Purchase Program?
Why can I not see my pro purchase discount?
How will I know when a sale is coming?
Do you offer discounts?
What's your story?
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How do I change or cancel my order?
Why was my order declined?
What shipping options are available?
Will I get tracking information when my order ships?
How long will it take for my order to be delivered?
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How do I wash my sleeping bag?
Down has shifted in my sleeping bag, what do I do?
What is the sleeping bag temperature rating for my old sleeping bag?
Are your sleeping bags treated with fire retardant?
Is there a current rainfly that will fit my old tent?
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I do not have my proof of purchase and I lost my pole. How can I get a replacement?
How do I find replacement parts?
Does Kelty sell replacement parts?
Do you have replacement parts for older products?
Do you have tent pole specs info for my older tent?
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What is your return policy?
Do you do exchanges?
How can I find my SO number if I lost my invoice/packing slip?
Does my order qualify for a return?
Do you handle repairs?
Can my item be repaired?
How do I submit an item for repair?
How long does it take to get an item repaired?
Has my item arrived at the repair facility?
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