Kelty - Information Request Portal

Compliance 4

• Do you use fire retardants on your products?
• What is California Proposition 65?
• Is my child carrier repairable?
• What's your take on social responsibility?

DIY Repair 17

• Replacement Rainfly
• How do I repair the shock cord at the center of my pole?
• Can you replace my shock cord?
• How do I repair a broken tent pole at home?
• What product do we recommend for seam repair?

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General 13

• Do you have a Pro Purchase Program?
• Do you offer discounts?
• What's your story?
• Pro Purchase Program eligibility
• What are your hours of operation?

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Order Questions 16

• How do I cancel my order?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• Why did I get charged $9.99 shipping on my Pro-Deal order?
• How Can I Tell if Item Has Been Discontinued?

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Product Knowledge 25

• How do I wash my sleeping bag?
• Is there a current rain fly that will fit my old tent?
• What is the sleeping bag temperature rating for my old sleeping bag?
• Do you have user manuals for older products?
• Are your sleeping bags treated with fire retardant?

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Replacement Parts 14

• Do you have replacement parts for older products?
• Do you have tent pole spec info for my older tent?
• Do you have replacement buckles to send out?
• Are there replacement air pumps for my Kelty air mattress?
• My window is falling out of my rainfly is that something you can repair / replace?

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Returns 5

• What is your return policy?
• What is my SO number?
• Do you do exchanges?
• How can I find my SO number if I lost my invoice?
• Does my order qualify for return?

Warranty 15

• Do you handle repairs?
• What does your limited lifetime warranty include?
• Ruined sleeping bag in wash, is this under warranty?
• I think my child carrier is part of a recall, what should I do?
• Can I warranty an item that I purchased second hand?

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