Compliance 3

• What is California Proposition 65?
• Do you use fire retardants on your products?
• What's your take on social responsibility?

DIY Repair 5

• Can I still inflate my Kelty airmattress if the pump has broken?
• How do I wash my sleeping bag?
• What product do we recommend for seam repair?
• Can you replace my shock cord?
• Replacement Rainfly

General 13

• Do you have a Pro Purchase Program?
• Do you offer discounts?
• What are your hours of operation?
• What's your story?
• Why did I get charged $9.99 shipping on my Pro-Deal order?

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Order Questions 5

• How do I cancel my order?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• Lost or stolen package?
• Can I cancel my order once it has already shipped?

Product Knowledge 7

• Is there a current rain fly that will fit my old tent?
• Do you have a footprint that will fit my tent?
• Do you have a sunshade that will be compatible with my old child carrier?
• What is the sleeping bag temperature rating for my old sleeping bag?
• Do you have user manuals for older products?

See all 7 articles

Replacement Parts 4

• Do you have replacement parts for older products?
• Where can I buy replacement stakes?
• Can I purchase a replacement frame for my pack?
• Are there replacement air pumps for my Kelty air mattress?

Returns 3

• What is your return policy?
• What is my SO number?
• Do you do exchanges?

Warranty 5

• Do you handle repairs?
• I think my child carrier is part of a recall, what should I do?
• Do you have replacement buckles to send out?
• What does your limited lifetime warranty include?
• Ruined sleeping bag in wash, is this under warranty?