Kelty - Information Request Portal

Compliance 5

• Do you use fire retardants on your products?
• What is California Proposition 65?
• Is my child carrier repairable?
• Can I remove the frame from my child carrier to wash it?
• What's your take on social responsibility?

Repairs 20

• How to remove tent pole tips to replace elastic shock cord
• Replace or Repair Rainfly
• How do I repair the shock cord at the center of my pole?
• Can you replace my shock cord?
• How do I repair a broken tent pole at home?

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General 12

• Do you have a Pro Purchase Program?
• Why can I not see my pro purchase discount?
• How will I know when a sale is coming?
• Do you offer discounts?
• What's your story?

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Order Questions 16

• How do I change or cancel my order?
• Why was my order declined?
• What shipping options are available?
• Will I get tracking information when my order ships?
• How long will it take for my order to be delivered?

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Product Knowledge 38

• How do I wash my sleeping bag?
• Down has shifted in my sleeping bag, what do I do?
• What is the sleeping bag temperature rating for my old sleeping bag?
• Are your sleeping bags treated with fire retardant?
• Is there a current rain fly that will fit my old tent?

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Replacement Parts 17

• I do not have my proof of purchase and I lost my pole. How can I get a replacement?
• How do I find replacement parts?
• Does Kelty sell replacement parts?
• Do you have replacement parts for older products?
• Do you have tent pole specs info for my older tent?

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Returns 4

• What is your return policy?
• Do you do exchanges?
• How can I find my SO number if I lost my invoice/packing slip?
• Does my order qualify for return?

Warranty/Repairs 15

• Do you handle repairs?
• Can my item be repaired?
• How do I submit an item for repair?
• How long does it take to get an item repaired?
• Has my item arrived at the repair facility?

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