Do you handle repairs?
We all know that feeling when you bust out your oh so fragile but uber-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag… ...
Tue, 28 Jul, 2020 at 3:27 PM
What does your limited lifetime warranty include?
When you purchase a Kelty product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by our prod...
Fri, 4 Sep, 2020 at 2:19 PM
Ruined sleeping bag in wash, is this under warranty?
The cleaning instructions we have on our bags are required to be there and are specific to non agitator, large front load style, on delicate. Unfortunately ...
Thu, 13 Jan, 2022 at 4:20 PM
I think my child carrier is part of a recall, what should I do?
Your child’s safety is very important to us. Because of this, we ask that you call us direct at 1 (800) 535-3589 M-F from 8 am until 4 pm Mountain time. We ...
Tue, 11 Aug, 2020 at 10:18 AM
Can I warranty an item that I purchased second hand?
Our warranty only covers the original purchaser of our products, so unfortunately without a proof of purchase from an authorized retailer there is no warran...
Fri, 19 Mar, 2021 at 12:40 PM
Will a bank statement work for proof of purchase?
For our warranty process we require an itemized receipt / invoice from the retailer the product was purchased from.
Fri, 23 Apr, 2021 at 9:07 AM
How long does it take to get an item repaired?
The normal time frame for a repair is 30 days.  During camping season this time may increase to some longer time frames.
Fri, 23 Apr, 2021 at 9:07 AM
Has my item arrived at the repair facility?
You will receive an email when your item has been received. Our warehouse has to process it into the system before emails are sent so if you receive conf...
Tue, 9 Mar, 2021 at 10:20 AM
Can my item be repaired?
We understand that equipment gets ripped or breaks over time of use. Please follow the Instructions on the warranty and repair page to make a ticket to star...
Wed, 9 Mar, 2022 at 1:52 PM
I do not have my proof of purchase and my pole is broken. What can I do?
If you still have the broken pole it might be something that can be repaired.  Please contact customer service with pictures of your broken pole so that we ...
Wed, 9 Mar, 2022 at 1:53 PM