Warranty
We all know that feeling when you bust out your oh so fragile but uber-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag… ...
Tue, 28 Jul, 2020 at 3:27 PM
When you purchase a Kelty product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by our prod...
Tue, 9 Mar, 2021 at 10:24 AM
Your child’s safety is very important to us. Because of this, we ask that you call us direct at 1 (800) 535-3589 M-F from 8 am until 4 pm Mountain time. We ...
Tue, 11 Aug, 2020 at 10:18 AM
If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...
Tue, 11 Aug, 2020 at 10:18 AM
When you purchase a Kelty product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by our prod...
Fri, 4 Sep, 2020 at 2:19 PM
The cleaning instructions we have on our bags are required to be there and are specific to non agitator, large front load style, on delicate. Unfortunately ...
Thu, 13 Jan, 2022 at 4:20 PM
You will receive an email when your item has been received. Our warehouse has to process it into the system before emails are sent so if you receive conf...
Tue, 9 Mar, 2021 at 10:20 AM
Our warranty only covers the original purchaser of our products, so unfortunately without a proof of purchase from an authorized retailer there is no warran...
Fri, 19 Mar, 2021 at 12:40 PM
The normal time frame for a repair is 30 days. During camping season this time may increase to some longer time frames.
Fri, 23 Apr, 2021 at 9:07 AM
For our warranty process we require an itemized receipt / invoice from the retailer the product was purchased from.
Fri, 23 Apr, 2021 at 9:07 AM