Do you handle repairs?
We all know that feeling when you bust out your oh so fragile but super-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag…...
Tue, 14 Mar, 2023 at 5:32 PM
Can my item be repaired?
We understand that equipment gets ripped or breaks over time of use. Please follow the instructions on the warranty and repair page here to create a ticket ...
Fri, 19 Jan, 2024 at 3:44 PM
How do I submit an item for repair?
We ask that you create a ticket sending in a detailed picture of what needs to be fixed with a description. Our Customer Service team will review the issue ...
Mon, 29 Jan, 2024 at 1:53 PM
How long does it take to get an item repaired?
The normal time frame for a repair could take up to 30 days.  During camping season this time may increase to some longer time frames.
Mon, 29 Jan, 2024 at 1:54 PM
Has my item arrived at the repair facility?
You will receive an email when your item has been received. Our warehouse has to process it into the system before emails are sent so if you receive confirm...
Wed, 15 Mar, 2023 at 10:36 AM
What things are repairable on a broken pole?
We have an amazing repair team that can make repairs to poles, tents, and so forth. When it comes to what they can fix on a pole, it depends on the severity...
Wed, 15 Mar, 2023 at 10:36 AM
What does your limited lifetime warranty include?
What items are covered under warranty?  Kelty branded tents, backpacks, sleeping bags, and kid carriers purchased only from authorized sellers are warrante...
Wed, 3 May, 2023 at 5:09 PM
Ruined sleeping bag in wash, is this under warranty?
Due to the risk involved in washing your sleeping bag, damage caused in that process is not covered under our warranty. If is smells like smoke, leave it ou...
Mon, 29 Jan, 2024 at 2:09 PM
I think my child carrier is part of a recall, what should I do?
Your child’s safety is very important to us. We had one recall from March through December of 1999.   Regardless of a recall, if the year marked on the tag...
Mon, 1 May, 2023 at 2:03 PM
Can I warranty an item that I purchased second hand?
Our warranty only covers the original purchaser of our products, so unfortunately without an original dated proof of purchase from an authorized retailer, t...
Wed, 24 Jan, 2024 at 10:15 AM