Warranty
We all know that feeling when you bust out your oh so fragile but uber-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag… ...
Tue, 28 Jul, 2020 at 3:27 PM
When you purchase a Kelty product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by our prod...
Tue, 9 Mar, 2021 at 10:24 AM
Your child’s safety is very important to us. Because of this, we ask that you call us direct at 1 (800) 535-3589 M-F from 8 am until 4 pm Mountain time. We ...
Tue, 11 Aug, 2020 at 10:18 AM
If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...
Tue, 11 Aug, 2020 at 10:18 AM
When you purchase a Kelty product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by our prod...
Fri, 4 Sep, 2020 at 2:19 PM
Unfortunately, the cleaning instructions we have on our bags are required to be there and are specific to non agitator, large front load style, on delicate....
Fri, 25 Sep, 2020 at 3:22 PM
You will receive an email when your item has been received. Our warehouse has to process it into the system before emails are sent so if you receive conf...
Tue, 9 Mar, 2021 at 10:20 AM
Our warranty only covers the original purchaser of our products, so unfortunately without a proof of purchase from an authorized retailer there is no warran...
Fri, 19 Mar, 2021 at 12:40 PM
The normal time frame for a repair is 30 days. During camping season this time may increase to some longer time frames.
Fri, 23 Apr, 2021 at 9:07 AM
For our warranty process we require an itemized receipt / invoice from the retailer the product was purchased from.
Fri, 23 Apr, 2021 at 9:07 AM