Kelty - Information Request Portal

So, you have some rad gear that that needs some minor repairs, but nowhere to turn? You had it for a while and just don't want to part with it? Yes, we ...

We understand that equipment gets ripped or breaks over time of use. Please follow the instructions on the warranty and repair page here to create a ticke...

Before sending your item in for repair, we ask that you create a support ticket. We need detailed picture(s) of what needs to be fixed with a description. O...

The normal time frame for a repair is a week. During camping season this time may increase to some longer time frames

You will receive an email when your item has been received. Our warehouse has to process it into the system before emails are sent so if you receive confirm...

We have an amazing repair team that can make repairs to poles, tents, and so forth. When it comes to what they can fix on a pole, it depends on the severi...

What items are covered under warranty?  Kelty branded tents, backpacks, sleeping bags, and kid carriers purchased only from authorized sellers are warrante...

Due to the risk involved in washing your sleeping bag, damage caused in that process is not covered under our warranty. If is smells like smoke, leave it ou...

Your child’s safety is very important to us. We had one recall from March through December of 1999.   Regardless of a recall, if the year marked on the tag...

Our warranty only covers the original purchaser of our products, so unfortunately, without an original dated proof of purchase from an authorized retailer, ...