What items are covered under warranty?
Kelty branded tents, backpacks, sleeping bags, and kid carriers purchased only from authorized sellers are warranted to the original purchaser against manufacturing defects in materials and workmanship for the typical lifetime of the product. This means no secondhand items or non-original purchasers will be a part of our warranty.
Tents, Packs & Sleeping Bags: Warranted to the original owner against manufacturing defects in materials and workmanship for the typical lifetime of the product. If covered under warranty, we will either repair the item or replace it at our discretion.
Child Carriers: Warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product (legally, 7 years). If covered under warranty, we will replace it at our discretion.
Lighting, Trekking Poles, Furniture, Sleeping Pads, Coolers, Airbeds, Drinkware, and Apparel: These items are covered by a one-year warranty that protects the original owner against manufacturing defects in materials and workmanship.
What does 'lifetime' really mean?
When you hear "lifetime," it can be a bit confusing- My lifetime? My tent's lifetime? My dog's lifetime? The lifetime of my camping snacks? When we say lifetime, we do not mean any lifetime, but instead the reasonable lifetime of the product, considering its age and how you have cared for and used it.
Please keep original sales receipt for all Kelty branded product purchases. We require proof of purchase from an authorized seller to qualify for warranty service.
What do you do if one of my items fits the warranty requirements and qualifies as a manufacturing defect?
If a Kelty branded product covered by one of these warranty options qualifies as a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered, and unmodified materials and workmanship are covered by this warranty.