Kelty - Information Request Portal
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Do you use fire retardants on your products?
What is California Proposition 65?
Is my child carrier repairable?
What's your take on social responsibility?
How do I repair the shock cord at the center of my pole?
Can you replace my shock cord?
How do I repair a broken tent pole at home?
What product do we recommend for seam repair?
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Do you have a Pro Purchase Program?
Do you offer discounts?
What's your story?
Pro Purchase Program eligibility
What are your hours of operation?
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How do I cancel my order?
What are my options when it comes to shipping?
Will I get tracking information when my order ships?
Why did I get charged $9.99 shipping on my Pro-Deal order?
How Can I Tell if Item Has Been Discontinued?
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How do I wash my sleeping bag?
Is there a current rain fly that will fit my old tent?
What is the sleeping bag temperature rating for my old sleeping bag?
Do you have user manuals for older products?
Are your sleeping bags treated with fire retardant?
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Do you have replacement parts for older products?
Do you have tent pole spec info for my older tent?
Do you have replacement buckles to send out?
Are there replacement air pumps for my Kelty air mattress?
My window is falling out of my rainfly is that something you can repair / replace?
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What is your return policy?
What is my SO number?
Do you do exchanges?
How can I find my SO number if I lost my invoice?
Does my order qualify for return?
Do you handle repairs?
What does your limited lifetime warranty include?
Ruined sleeping bag in wash, is this under warranty?
I think my child carrier is part of a recall, what should I do?
Can I warranty an item that I purchased second hand?
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