Kelty - Information Request Portal
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Do you use fire retardants on your products?
What is California Proposition 65?
Is my child carrier repairable?
Can I remove the frame from my child carrier to wash it?
What's your take on social responsibility?
How to remove tent pole tips to replace elastic shock cord
Replace or Repair Rainfly
How do I repair the shock cord at the center of my pole?
Can you replace my shock cord?
How do I repair a broken tent pole at home?
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Do you have a Pro Purchase Program?
Why can I not see my pro purchase discount?
How will I know when a sale is coming?
Do you offer discounts?
What's your story?
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How do I change or cancel my order?
Why was my order declined?
What shipping options are available?
Will I get tracking information when my order ships?
How long will it take for my order to be delivered?
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How do I wash my sleeping bag?
Down has shifted in my sleeping bag, what do I do?
What is the sleeping bag temperature rating for my old sleeping bag?
Are your sleeping bags treated with fire retardant?
Is there a current rain fly that will fit my old tent?
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I do not have my proof of purchase and I lost my pole. How can I get a replacement?
How do I find replacement parts?
Does Kelty sell replacement parts?
Do you have replacement parts for older products?
Do you have tent pole specs info for my older tent?
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What is your return policy?
Do you do exchanges?
How can I find my SO number if I lost my invoice/packing slip?
Does my order qualify for return?
Do you handle repairs?
Can my item be repaired?
How do I submit an item for repair?
How long does it take to get an item repaired?
Has my item arrived at the repair facility?
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