Order Questions

How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our ...
Tue, 28 Jul, 2020 at 4:51 PM
What are my options when it comes to shipping?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...
Wed, 9 Mar, 2022 at 12:18 PM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to inclu...
Mon, 3 Aug, 2020 at 10:11 PM
Why did I get charged $9.99 shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shi...
Fri, 7 Aug, 2020 at 10:49 AM
How Can I Tell if Item Has Been Discontinued?
If you no longer see the product on our website the product has been discontinued.  If it is still on the website but "grayed out" we are just out...
Tue, 9 Mar, 2021 at 10:24 AM
Can I cancel my order once it has already shipped?
Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proce...
Fri, 25 Sep, 2020 at 3:01 PM
When will the product I want come back into stock?
Have a tent that has been on your camping wish list and want to know when it might be available on our website? We are experiencing carry over shipping dela...
Mon, 19 Sep, 2022 at 3:48 PM
Do Pros pay shipping?
All pro orders are charged $5.99 for orders under $49, and $9.99 for orders over $49.
Fri, 2 Oct, 2020 at 3:22 PM
Can you change my order info once it has shipped out.
Unfortunately once your order has left our warehouse it is with a 3rd party shipping service (Fed Ex, UPS, USPS) and we are not able to make any changes or ...
Fri, 19 Mar, 2021 at 12:37 PM
I am a dealer and I need to get some info on one of our orders. Who should I reach out to for this?
Please email salessupport@exxel.com if you are an existing dealer needing help, customer service is intended for direct to customer purchases and product i...
Wed, 9 Mar, 2022 at 12:06 PM