Order Questions

How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our ...
Tue, 28 Jul, 2020 at 4:51 PM
What are my options when it comes to shipping?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...
Tue, 28 Jul, 2020 at 3:39 PM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to inclu...
Mon, 3 Aug, 2020 at 10:11 PM
Lost or stolen package?
Did you get a Kelty shipment notification that included a FedEx tracking number, but your package is lost or stolen?  Unfortunately Kelty cannot be held...
Tue, 9 Mar, 2021 at 10:22 AM
Can I cancel my order once it has already shipped?
Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proce...
Fri, 25 Sep, 2020 at 3:01 PM
Can you change my order info once it has shipped out.
Unfortunately once your order has left our warehouse it is with a 3rd party shipping service (Fed Ex, UPS, USPS) and we are not able to make any changes or ...
Fri, 19 Mar, 2021 at 12:37 PM
I am a dealer and I need to get some info on one of our orders. Who should I reach out to for this?
Please give a call into our dealer services department at 800-535-3589 Press 2 For Dealer Services (M-F 8 A.M. – 4 P.M. MST) USA and International
Fri, 23 Apr, 2021 at 9:07 AM