Order Questions
We get it, sometimes things just aren't right or your change your mind. If you want to cancel your order, please send us a chat from the chat bubble at ...
Mon, 29 Jan, 2024 at 12:19 PM
We use third-party purchase protection on our transactions and unfortunately, we do not have access to the reason why your card was declined under this prot...
Mon, 29 Jan, 2024 at 12:22 PM
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...
Fri, 10 Mar, 2023 at 3:24 PM
Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to includ...
Fri, 10 Mar, 2023 at 4:09 PM
For our orders we use FedEx Ground shipping, unless a faster option is purchased by the customer (see Shipping Info page at the bottom of our main webpage f...
Mon, 29 Jan, 2024 at 1:32 PM
Kelty cannot be held responsible or reship packages that were lost or stolen after they have left our warehouse. If your package says it was delivered but y...
Fri, 10 Mar, 2023 at 4:10 PM
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping. This nominal fee helps us defray the cost of shipp...
Fri, 10 Mar, 2023 at 4:11 PM
Do you have a tent that has been on your camping wish list and you want to know when it might be available on our website? The best way to be notified when ...
Fri, 10 Mar, 2023 at 4:20 PM
Unfortunately, we are unable to accept orders for products that are out of stock. You may continue to check our website to see if the item becomes availabl...
Fri, 10 Mar, 2023 at 4:21 PM