Kelty - Information Request Portal

We get it, sometimes things just aren't right or your change your mind. If you want to cancel your order, please send us a chat from the chat bubble at ...

We use third-party purchase protection on our transactions, which means we don't have access to the specific reason your card was declined.  The easies...

Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...

We get it - surprises are fun, but sometimes you just want to know when your gear is arriving. That's why we include tracking information with every ord...

For our orders we use FedEx Ground shipping, unless a faster option is purchased by the customer (see Shipping Info page at the bottom of our main webpage f...

Kelty cannot be held responsible or reship packages that were lost or stolen after they have left our warehouse.  If your package says it was delivered but...

The deep discount that we offer to our Pro-Deal customers makes it difficult to include free shipping.  The $9.99 flat-rate shipping fee helps us cover hand...

All pro-deal orders are charged a flat rate shipping fee of $9.99 per order.

Are you looking for a tent that’s on your camping wish list and want to know if it’s available on our website? The best way to be notified when a product is...

Unfortunately, we're unable to accept orders for items that are currently out of stock.   However, you can stay in the loop by using the "Notify M...