We get it, sometimes things just aren't right or your change your mind. If you want to cancel your order, please send us a chat from the chat bubble at the bottom right of our website or send a message through our Information Portal here. Our business hours are Mon-Fri 8am-4pm MST.
What if my order has already shipped, can you still cancel it?
Our shipping warehouse is extremely quick and efficient, which is a good thing. Unfortunately, once your order has been shipped, we can neither cancel it nor reroute the package back to our facility. If you still do not want the item after it ships, you will have to return it according to our return policy here.
* Please note, chat will be the quickest way to reach us to try and cancel your order. We cannot guarantee that your order can be cancelled depending on when it was ordered and where it is in our system so be sure to reach out as soon as possible!
Can you change my order info once it has shipped out?
Unfortunately, once your order has left our warehouse it is with a 3rd party shipping service (Fed Ex, UPS, USPS) and we are not able to make any changes or cancel your order.