Kelty - Information Request Portal

Please email salessupport@exxel.com if you are an existing dealer needing help.   Customer service is intended for direct-to-consumer purchases and product...

Although it's challenging to specify an exact date for the availability of our products, our new product line typically launches in early spring.  

If the product is no longer displayed on our website, it indicates that it has been discontinued.  If it is still shown but appears "grayed out," ...

Please provide your Order ID and the return tracking number, and we'll check with our Return & Refund team for an update. Please note: Refunds c...

At this time, we're only able to ship orders and process warranty cases within the U.S. and Canada.  If you're located outside these regions, don&#...

No problem -  just contact us here and we can look it up for you. Be sure to include your order number so we can find your details and respond quickly.  

Our shipping warehouse is extremely quick and efficient, which is a good thing.  However, if you do not want the item after it ships, you will have to re...

If you need to update the shipping address, please contact customer service team here and they will see what options are available.  

Entered the wrong address or ZIP code? If you notice an error after placing your order, please contact Kelty Customer Service as soon as possible at  1-80...

We get it - saving with a coupon code is awesome. But when it doesn't work? Not so much.  Here are a few things to keep in mind: Discount codes apply...