Order Questions

I am a dealer and I need to get some info on one of our orders. Who should I reach out to for this?
Please email salessupport@exxel.com if you are an existing dealer needing help.  Customer service is intended for direct-to-customer purchases and product i...
Fri, 10 Mar, 2023 at 4:22 PM
When will the new product line be available?
While it is difficult to put exact date on when we will have products available, generally our new product line comes out in early spring.  
Fri, 10 Mar, 2023 at 4:23 PM
How Can I Tell if Item Has Been Discontinued?
If you no longer see the product on our website, the product has been discontinued.  If it is still on the website but "grayed out," we might be o...
Fri, 10 Mar, 2023 at 4:24 PM
How to get a status on a refund?
Please provide the order ID and the return tracking number and we can check with our return/refund department to see the status of the refund. Please know t...
Fri, 10 Mar, 2023 at 4:24 PM
Can you ship internationally?
No, we cannot ship internationally for orders or warranty cases.  However, we have some distributors who would be happy to help you.  You can find their con...
Fri, 10 Mar, 2023 at 4:25 PM
How to I Order Items in Bulk?
If you believe your organization is going to make repeat large orders within the next few years in a business-to-business relationship, it would be best to ...
Wed, 17 Jan, 2024 at 12:05 PM
How to place an order as tax exempt?
If you are tax exempt, please create a ticket with Customer Service who can enter your order into the system for you! You will have to attach a current sig...
Tue, 23 Jan, 2024 at 4:45 PM