Order Questions

How do I change or cancel my order?
We get it, sometimes things just aren't right or your change your mind. If you want to cancel your order, please send us a chat from the chat bubble at ...
Mon, 29 Jan, 2024 at 12:19 PM
Why was my order declined?
We use third-party purchase protection on our transactions and unfortunately, we do not have access to the reason why your card was declined under this prot...
Mon, 29 Jan, 2024 at 12:22 PM
What shipping options are available?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...
Fri, 10 Mar, 2023 at 3:24 PM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to includ...
Fri, 10 Mar, 2023 at 4:09 PM
How long will it take for my order to be delivered?
For our orders we use FedEx Ground shipping, unless a faster option is purchased by the customer (see Shipping Info page at the bottom of our main webpage f...
Mon, 29 Jan, 2024 at 1:32 PM
Lost or Stolen Packages
Kelty cannot be held responsible or reship packages that were lost or stolen after they have left our warehouse. If your package says it was delivered but y...
Fri, 10 Mar, 2023 at 4:10 PM
Why did I get charged for shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shipp...
Fri, 10 Mar, 2023 at 4:11 PM
Do Pros pay shipping?
All pro orders are charged $9.99 per order.
Fri, 10 Mar, 2023 at 4:18 PM
When will the product I want come back into stock?
Do you have a tent that has been on your camping wish list and you want to know when it might be available on our website? The best way to be notified when ...
Fri, 10 Mar, 2023 at 4:20 PM
Is there any way to place an order for an out-of-stock item?
Unfortunately, we are unable to accept orders for products that are out of stock.  You may continue to check our website to see if the item becomes availabl...
Fri, 10 Mar, 2023 at 4:21 PM