Kelty - Information Request Portal

Everyone has that one item that they have had for years and just can't give up. Whether it is a hand-me-down tent, an inherited pack, a childhood favor...

There is always a chance we still have pole specs / user manual for our older products on file. To check if we do please find the Style number or SKU for yo...

If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...

We are no longer manufacturing these air mattress so we do not have any replacement pumps available. Fortunately the air mattress will work with a generic a...

Our repair team is able to replace windows in your rainfly. If your window is too damaged our repair team may have to replace it with non see through fabri...

We do not rebuild or recreate old tent frames. We might have a spec sheet on file for your old model. Email us the model number of your tent and we will l...

We sell stakes on our website usually under the "Accessories" link. They come in a pack and can be used for any of our tents. Alternatively, Moose...

We are sorry to hear the frame for your pack is out of commission. Unfortunately we do not carry or manufacture replacement frames for any pack. 

Generally, we do not have any to sell if you have misplaced yours but if you are willing to ship your bag to our repair facility, they may be able to find o...

The best way to measure the size of your buckle is by measuring the webbing that it attaches to. Take a measurement of the width of your webbing that is th...