Kelty - Information Request Portal

If you do not have your proof of purchase, we can sell you the pole.  Please contact customer service here so that we can check to see if we have the correc...

If you are looking to find replacement parts such as tent poles, rainflies, etc., we ask that you submit a ticket here and tell us everything we need to kno...

For replacement parts please fill out our Information Request Form with your SKU number handy as we have reused and updated names of our products, so the SK...

Everyone has that one item that they have had for years and just can't give up. Whether it is a hand-me-down tent, an inherited pack, a childhood favori...

There is always a chance we still have pole specs/user manual for our older products on file. To check if we do, please find the Style number or SKU for you...

We do not rebuild or recreate old tent frames. We might have a spec sheet on file for your old model. Click here to start a ticket with us and provide the m...

Our poles are specifically designed for each tent model and SKU so we do not inventory them based on dimensions.  The model name or SKU number can be found ...

For some models we do.  If the footprint for your model tent is available, you may purchase it on our website using this link https://www.kelty.com/footprin...

As much as we’d like to have this option, we don’t have access to alternative materials for your tent poles.  There are other companies who may be able to f...

We sell stakes on our website usually under the "Accessories" link. They come in a pack and can be used for any of our tents. Alternatively, Moose...