Kelty - Information Request Portal

What is your return policy? Kelty will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a giftin...

If you need a different size, color, or product please return your item(s) for a refund by following the instructions here and place a new order at your con...

You can pull up your FedEx tracking number that is written on the package shipping label at www.fedex.com and once you’ve entered the tracking number, selec...

When it comes to order returns, the item must be in brand new condition with tags and stickers still on with no visible hairs or evidence of being used. Ple...

On the packing list that was in the box with the item that was ordered, the SO number can be found near the upper right-hand section.  If you have any quest...