Returns

What is your return policy?
Here's the nitty-gritty: Kelty will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a gift...
Fri, 7 Aug, 2020 at 10:10 AM
What is my SO number?
On the invoice that was in the box that your order came in, the SO number can be found near the upper right-hand part of the invoice.  If you have any quest...
Tue, 28 Jul, 2020 at 4:35 PM
Do you do exchanges?
If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. We process refunds within...
Tue, 28 Jul, 2020 at 4:43 PM
How can I find my SO number if I lost my invoice?
If you pull up your FedEx tracking information.  Select ‘See Full Details’.  Select ‘Shipment Facts’.  Your SO number will be listed under the ‘Invoice Numb...
Wed, 9 Mar, 2022 at 1:47 PM
Does my order qualify for return?
When it comes to getting your order returned. It must be in brand new conditions with tags and stickers still on with no visible hairs or use. Please make s...
Wed, 9 Mar, 2022 at 1:39 PM