General

Do you have a Pro Purchase Program?
Are you an industry expert? Do you know all of the tricks of the trade? Are you definitely a pro- or at least feel like it when you rock your new gear? Then...
Tue, 28 Jul, 2020 at 3:32 PM
Do you offer discounts?
We don't know about you, but we love discounts and try to share this love with our customers throughout the year. When we are running sales, our discou...
Tue, 28 Jul, 2020 at 4:26 PM
What are your hours of operation?
Even though here at Kelty we love our jobs and are lucky enough to talk about our hobbies day in and day out (and get paid to do it!), we do like to get out...
Mon, 3 Aug, 2020 at 10:11 PM
What's your story?
OUR STORY Kelty: noun | \kel-tee\ (1) activity engaged in for enjoyment and recreation. (2) something way more fun than work At Kelty, pranks on the...
Fri, 7 Aug, 2020 at 9:54 AM
Why did I get charged $9.99 shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shi...
Fri, 7 Aug, 2020 at 10:49 AM
Coupon Code Not Working
Using a coupon code and getting a discount is totally cool, but when the coupon doesn't seem to work totally uncool. Unless otherwise specifically stat...
Fri, 28 Aug, 2020 at 1:22 PM
Down has shifted in my sleeping bag, what do I do?
There are a of couple options! You can use your hands to push the down around or a tennis racket to smack the down.  Pro tip! You can also toss your bag in...
Fri, 28 Aug, 2020 at 1:53 PM
Can I remove the metal frame from my pack?
It looks like you can remove the metal frame from the pack, but we advise against it. Those access points are for the manufacturer and once that frame is re...
Fri, 28 Aug, 2020 at 2:00 PM
Can I purchase and additional side wall for my Kelty Sunshade with sidewall?
Unfortunately we do not carry just the sidewall to be sold separately. 
Fri, 4 Sep, 2020 at 1:27 PM
Can you rebuild or replace my old tent poles?
We do not rebuild or recreate old tent frames. We might have a spec sheet on file for your old model. Email us the model number of your tent and we will l...
Fri, 18 Sep, 2020 at 1:36 PM