Warranty/Repairs

Will a bank statement work for proof of purchase?
For our warranty process we require an itemized receipt / invoice from the retailer from which the product was purchased.  A bank statement does not provide...
Wed, 15 Mar, 2023 at 10:23 AM
I do not have my proof of purchase and my pole is broken. What can I do?
  If you still have the broken pole, it might be something that can be repaired.  Please contact customer service here with pictures of your broken pole so...
Wed, 15 Mar, 2023 at 10:24 AM
I lost my pole. Is this covered under warranty?
No, our warranty covers manufacturing defects in workmanship and materials.  You might be able to purchase a replacement pole if we have it in stock.  If yo...
Wed, 15 Mar, 2023 at 10:25 AM
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Wed, 15 Mar, 2023 at 10:26 AM
Can you do a warranty replacement if I threw out my item?
  No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue w...
Wed, 15 Mar, 2023 at 10:26 AM