Will a bank statement work for proof of purchase?
For our warranty process we require an itemized receipt / invoice from the retailer from which the product was purchased.  A bank statement does not provide...
Wed, 15 Mar, 2023 at 11:23 AM
I do not have my proof of purchase and my pole is broken. What can I do?
  If you still have the broken pole, it might be something that can be repaired.  Please contact customer service here with pictures of your broken pole so...
Wed, 15 Mar, 2023 at 11:24 AM
I lost my pole. Is this covered under warranty?
No, our warranty covers manufacturing defects in workmanship and materials.  You might be able to purchase a replacement pole if we have it in stock.  If yo...
Wed, 15 Mar, 2023 at 11:25 AM
Can you do a warranty replacement if I threw out my item?
  No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue w...
Wed, 15 Mar, 2023 at 11:26 AM
What is the life expectancy of a tent?
Depending on its usage and how it was cared for and stored, a tent's lifetime is usually 7-10 years.
Wed, 24 Jan, 2024 at 4:40 PM