Kelty - Information Request Portal
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Kelty
Compliance
3
Do you use fire retardants on your products?
What is California Proposition 65?
What's your take on social responsibility?
Repairs
23
Replace or repair rainfly
How do I repair the shock cord at the center of my pole?
Can you replace my shock cord?
How do I repair a broken tent pole at home?
What product do we recommend for seam repair?
View all 23
General
13
Do you have a Pro Purchase Program?
Why can I not see my pro purchase discount?
How will I know when a sale is coming?
Do you offer discounts?
What's your story?
View all 13
Order Questions
17
How do I change or cancel my order?
Why was my order declined?
What shipping options are available?
Will I get tracking information when my order ships?
How long will it take for my order to be delivered?
View all 17
Product Knowledge
40
How do I wash my sleeping bag?
Down has shifted in my sleeping bag, what do I do?
What is the sleeping bag temperature rating for my old sleeping bag?
Are your sleeping bags treated with fire retardant?
Is there a current rainfly that will fit my old tent?
View all 40
Replacement Parts
17
I do not have my proof of purchase and I lost my pole. How can I get a replacement?
How do I find replacement parts?
Does Kelty sell replacement parts?
Do you have replacement parts for older products?
Do you have tent pole specs info for my older tent?
View all 17
Returns
4
What is your return policy?
Do you do exchanges?
How can I find my SO number if I lost my invoice/packing slip?
Does my order qualify for a return?
Warranty/Repairs
15
Do you handle repairs?
Can my item be repaired?
How do I submit an item for repair?
How long does it take to get an item repaired?
Has my item arrived at the repair facility?
View all 15